FAQs

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonABOUT IPZEN

Q: Who built the IPzen platform?

A: The IPzen technology was built by lawyers who have over 20 years of experience in the software development industry. We have ensured that the technical and security aspects of the platform answer the concerns which the legal profession may have when considering a switch to a cloud-based system. IPzen was developed in 2008 and first went into production in 2009.

Q: Where are your offices located?

A: Our headquarters are based in central London. We also have an office in Paris.

Q: Which languages are available for the platform?

A:  The platform is available in English and French.

Q: What is the technology behind IPzen?

A: IPzen is based on open source technology along with MYSQL database, PHP and JavaScript.

Q: What are the benefits of switching to IPzen?

A: IPzen is a total intellectual property management solution.  The IPzen platform has been built by lawyers for lawyers.  We have listened to and understand the needs and requirements of IP professionals. IPzen’s unique interface is easy to use and makes your life easier. You can share the system with your clients while controlling their access. This makes your day-to-day workload easier to manage.

Q: What are the benefits of a cloud-based system?

A: IPzen is an integrated platform which gives lawyers access to all its features from anywhere in the world. The cloud provides a higher level of protection for confidential data than any law firm is capable of providing. Read more about cloud-based system benefits here.

Q: If my computer software is upgraded, will this affect the operation of the IPzen platform?

A: IPzen automatically adapts to your operating system and any updates.

Q: Can I integrate my e-mail programme into the IPzen dashboard?

A: Yes! IPzen can be linked to your e-mail programme, provided you use an IMAP server.

Q: Is IPzen only for large companies?

A: IPzen is suitable for independents, small, medium and large companies. As a cloud-based system, IPzen is particularly accessible for independents and smaller companies. There are no upfront licensing fees, no server costs and no installation fees.

Q: How can I set up a free online demonstration of the IPzen platform?

A: Request your free online demonstration of the IPzen platform today by e-mailing our team.

Q: How much does the IPzen platform cost?

A: IPzen is a cost effective solution for any business. To receive a customised quotation within 24 hours, contact our team or check our price list.

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonCLOUD SECURITY

Q: Is the IPzen platform secure?

A: Each customer is provided with a private SSL certificate. Powerful technology ensures secure communication and information sharing across private and public internet connections and Wi-Fi networks.

Q: Who owns the data on the IPzen platform?

A: Clients always remain the owners of the data which they enter on the system. Customer data is stored on a dedicated virtual server that is never mixed with other IPzen customers.

Q: Why should I store data in the cloud?

A: The cloud provides a higher level of protection for confidential data than any law company is able to provide.

Q: How is my data stored?

A: All data is saved in a dedicated virtual server in a private cloud. The cloud is monitored 24/7.

Q: Is the IPzen platform encrypted?

A: IPzen offers an optional encryption service. Contact our team for further information.

Q: How often do back-ups take place?

A:  The system is backed up every 15 minutes.

Q: How many data centres does IPzen have?

A: IPzen has one data centre and an additional back up data centre in a separate location.

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonIPZEN MODULES

Q: Is the case management system only intended for intellectual property lawyers?

A: No: IPzen’s case management system is for any type of organisation, both corporates and law firms.

Q: I work with a small portfolio of trademarks and/or domain names. Is the IPzen platform suitable for me ?

A: Yes! IPzen is suitable for portfolios and firms of all sizes, including independents. Depending on the size of your portfolio, our team will recommend either the IPzen Essential package or the IPzen Professional package.

Q: If I already have a case management system, can I migrate across to IPzen?

A: Yes! IPzen offers a data migration service. Data migration can take anywhere between two to six weeks. The cost of the service and length of time for the transfer depends on how you store your data in your current system and the size of your portfolio.

Q: What features does IPzen’s integrated invoicing module offer?

A: IPzen’s seamless, integrated invoicing solution is not only for generating invoices. Our invoicing module is able to automate billing processes and consolidate diverse information from across your team. Our invoicing solution will save you time by consolidating multiple case files into single invoices, generating invoices based on all actions within a case file and by allowing you to create different billing profiles for each client. Track your payments in real time with a colour-coded payments tracker and generate reports with one click. The flexibility and ease of the invoicing module will help you and your team, as well as your accounting department.

Q: Is IPzen’s invoicing solution available as a stand-alone module?

A: Yes! Please get in touch with our team for more information about subscribing to a single module.

Q: I use a separate programme for invoicing. Will this impact my switching to IPzen?

A: Absolutely not. However, we recommend using IPzen’s integrated invoicing module so you and your colleagues can generate and send invoices in pdf directly from your case files. Time spent, hourly rates and disbursements can be customized by you when setting up the IPzen platform. Save time and money by using a single and fully integrated IP management solution.

Q: Is a White Label service offered by IPzen and if so what is the cost?

A: Customers of the IPzen Professional package are offered a White Label service free of charge.

Q: Do you offer a patent portfolio management module?

A: IPzen does not currently offer a specific module for patent portfolio management. Click here to discover our range of products and services.

Q: How will IPzen enhance the management of my domain name portfolio?

A: As well as being a management tool, IPzen’s Domain Name Portfolio module includes a domain name search feature, available directly within the IPzen platform. This module allows you to search and check availability, track deadlines, set up zones and domain name redirections, all under a single tab!